Returns & Exchanges
We want you to love your JanSport gear, which is why we offer a 30-day window for returns on all items in their original, unused condition. Whether it’s a change of heart or a change of style, we are here to ensure your satisfaction with a seamless refund process.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Shipping Label
Download and print the prepaid UPS return shipping label provided at the end of the request process.
Pack Your Gear
Place your unused items back into the original shipping box or a similar sturdy container, ensuring all original tags are attached.
Drop Off and Track
Hand your package to any authorized UPS location; you will receive a confirmation email once our warehouse processes your refund, typically within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing