Frequently Asked Questions
Everything you need to know about your favorite gear.
What is the JanSport Lifetime Warranty policy?
JanSport engineers its products to be durable and reliable. If your pack ever breaks down, simply return it to our warranty center. We will fix it or, if we can't, we will replace it or refund it.
How long does shipping take for standard orders?
Standard shipping typically takes 3 to 5 business days within the continental U.S. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for online purchases?
We offer free returns within 60 days of purchase. Items must be in their original, unused condition with all tags still attached to be eligible for a full refund.
How should I clean my JanSport backpack?
We recommend spot cleaning your pack with a damp cloth and mild soap. Do not machine wash or dry your backpack, as this can damage the fabric integrity and waterproof coatings.
Do you offer international shipping?
Currently, our U.S. website only ships to addresses within the United States and its territories. Please check our international site locator to find a JanSport retailer in your country.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.